Last Updated: May 15, 2025

At Mirikxa Casino Hotel, we understand that plans can change. This Cancellation Policy outlines our procedures regarding reservation modifications, cancellations, and refunds. We aim to provide clear and fair policies that balance the needs of our guests with the operational requirements of our casino hotel.

Standard Room Reservations

More than 48 hours before check-in

Full refund, no cancellation fee

24-48 hours before check-in

Refund minus one night's stay

Less than 24 hours before check-in

No refund

No-show

Full reservation charged

Important Note:

For reservations made during peak periods, holidays, or special events at our casino hotel, a more restrictive cancellation policy may apply, which will be clearly communicated at the time of booking.

Suite and Premium Room Reservations

More than 7 days before check-in

Full refund, no cancellation fee

3-7 days before check-in

Refund minus one night's stay

1-3 days before check-in

50% of total reservation charged

Less than 24 hours before check-in or no-show

Full reservation charged

Group Bookings

For group bookings (5 or more rooms) at our casino hotel:

More than 30 days before check-in

Full refund of deposit

14-30 days before check-in

50% of deposit refunded

Less than 14 days before check-in

No refund of deposit

Group bookings are subject to specific terms outlined in the group contract. Please refer to your contract for detailed cancellation policies.

Special Events and Packages

Special event packages and promotions at our casino hotel, including those with gaming tournaments, entertainment, or holiday celebrations, may have unique cancellation policies:

  • Non-refundable deposits or full prepayment may be required
  • Specific cancellation deadlines will be clearly communicated at booking
  • Some special event reservations may be entirely non-refundable

These terms will be clearly disclosed before the reservation is confirmed.

VIP Reservations

For VIP casino guests and high-tier loyalty program members:

  • Personalized cancellation policies may apply based on your status and relationship with Mirikxa Casino Hotel
  • Your casino host can provide specific details about your cancellation terms
  • In most cases, greater flexibility is extended to our valued VIP guests

Modification of Reservations

If you need to modify your reservation rather than cancel it:

  • Changes to dates are subject to availability and may result in rate adjustments
  • Reducing the length of stay within the cancellation period may incur charges as per our cancellation policy
  • Extending your stay is subject to availability and current rates
  • Room type changes are subject to availability and rate differences

We recommend making any reservation changes as soon as possible to maximize flexibility.

Force Majeure

In the event of circumstances beyond your control that prevent you from honoring your reservation, such as:

  • Severe weather conditions or natural disasters
  • Government travel restrictions
  • Serious illness or injury (documentation may be required)
  • Death in the immediate family (documentation may be required)

We will work with you to reschedule your stay or provide a credit for future use at our casino hotel. Each case will be reviewed individually, and our decision will be final.

How to Cancel or Modify Your Reservation

Online

Log in to your account on our website and select "Manage Reservations"

By Phone

Call our reservations department at +1 (555) 987-6543

By Email

Email [email protected] with your confirmation number and details

Please have your confirmation number ready when contacting us about your reservation.

Refund Processing

When a refund is approved:

  • Refunds will be processed back to the original form of payment
  • Credit card refunds typically take 5-10 business days to appear on your statement
  • Refunds for payments made through third-party booking sites will be processed according to their policies

Travel Insurance

We strongly recommend purchasing travel insurance to protect against unforeseen circumstances. Travel insurance can cover cancellation fees, trip interruptions, medical emergencies, and more. While Mirikxa Casino Hotel does not offer travel insurance directly, many reputable providers are available online.

Contact Us

If you have questions about our cancellation policy or need assistance with your reservation, please contact:

Mirikxa Casino Hotel Reservations

Phone: +1 (555) 987-6543

Email: [email protected]

Hours: 24 hours a day, 7 days a week